Overview
Westford Endodontic Care is a patient-centered practice, and our entire team is trained to ensure that your experience is as comfortable and stress-free as possible. That includes payment and billing! We will always communicate with you and keep you informed every step of the way, and we are happy to answer any questions you may have concerning financial and insurance matters. You are always welcome to contact us.
Professional Fee
The professional fee for your procedure will be determined by the location of the tooth and the treatment to be performed. Dr. Ross will discuss all treatment options available to you, and you will be informed of the diagnosis and professional fee before treatment is initiated. Our fee is due at the time of service. If your procedure requires that you return to your general dentist for final restoration, the cost of that restoration will need to be discussed with your dentist.
Payment Options
For your convenience, we accept cash, checks, and all major credit cards. We also accept the CareCredit® healthcare credit card. Payment is expected in full at the time of service. If you have dental insurance, we will gladly submit your claim on your behalf. (Read more on insurance below.)
CareCredit®
Westford Endodontic Care is proud to participate in the CareCredit® financing program. The CareCredit card offers flexible financing for healthcare services, allowing cardholders to pay for deductibles, copays, coinsurance, and other costs not covered by their insurance plan. Visit the CareCredit website to learn more or to apply.
Insurance
If you have dental insurance, we will gladly submit your claim on your behalf. While we can estimate your insurance company’s portion of the fee, we cannot guarantee what your policy will pay out. If there is a balance due after insurance has paid their portion, that remaining balance is your responsibility.
The Insurance Process
Our office is happy to help you navigate the insurance process. As a courtesy, our staff will first contact your insurance company to determine your benefits. From this information, we then estimate your coverage (what insurance will pay) and what you will owe at the time of service (the remaining portion).
We then bill your insurance company for the procedure, and the insurance company processes the claim based on their contract with you. If there is a balance due after insurance has paid their portion, we will send you a statement for that balance. If the insurance company covers more than expected, our office will mail you a refund for the difference.
Considerations
- Every insurance plan is different, and coverage can vary widely from plan to plan.
- Your insurance is a contract between you and the insurance company. We are not party to that contract, and we cannot guarantee what your insurance will pay. We do our best to estimate your coverage, but it is still an estimate.
- While our office will file your insurance claim as a courtesy to save you time, final responsibility for our fee still rests with the person responsible for the account (the patient, parent, or guardian).
- Our fees generally, but not necessarily, fall within the usual and customary fee structures determined by insurance carriers.
- Not all dental services are covered by benefits in all insurance contracts. We encourage you to contact your insurance carrier directly for an explanation of your individual benefits.
- This information pertains to treatment as well as consultations and any additional imaging performed as part of the diagnostic process.
Questions
We understand how confounding insurance can be. The system is extremely complex for both patients and healthcare providers, and the process can be frustrating. We want you to know that you are always welcome to contact us with questions or concerns about billing and insurance.
