We understand that unanticipated events happen in everyone’s life. In our desire to be effective and fair to all patients, we have created a clear policy for cancellations, no-shows, and late arrivals.
24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else who needs care to see us. If you are unable to provide 24 hours advance notice, you will be charged a $250 fee due to unavoidable fixed costs. This amount must be paid prior to rescheduling your next appointment.
About the Fee
When you have an appointment with us, Dr. Ross, his support staff, your treatment room, and our equipment are all reserved exclusively for you during that time. Additionally, because you have been referred by your dentist, a good deal of time has already been put into preparing for your appointment. Because of this, and in fairness to our other patients, we charge a fee to offset some of those costs.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show" and will be charged a $250 fee to offset the unavoidable costs of that missed appointment. This amount must be paid prior to rescheduling your next appointment. Patients who repeatedly miss appointments will not be rescheduled.
If you arrive late, your appointment may need to be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, we will then determine if there is enough time remaining to start a treatment. If you are simply too late for us to see you, it will be treated as a no-show (see above). Out of respect and consideration for our staff, other patients, and especially yourself (you deserve care!) please plan accordingly and be on time. We suggest you arrive 15 minutes early to your appointment to ensure that you have time to check in.
In this case, sharing is not caring! If you are sick or contagious, please reschedule your appointment for another time. For the wellness of all of our patients, we must decline treatment to anyone who arrives to an appointment sick. Arriving to an appointment sick will be treated as a no-show (see above).